• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎04-17-2024 05:17 AM - edited ‎04-17-2024 05:28 AM

HP Recommended

Poly VVX Business Media Phones, Poly  Trio, SoundStation IP or SoundPoint IP phones running an older software are having issues when connected to an Avaya Session Manager 7.x or later

 

After upgrading Session Manager to 7.1 or later failures in some call flows occur when connected SIP devices change URIs with “sips:” indicators to “sip:” on an intermediate route and via headers, which is not allowed per the SIP RFC. The WebSphere SIP container used at the core of Session Manager uses “sips” URIs for internal connections (between the Session Manager Security Module and the Session Manager WebSphere container).

 

  • Polyc SoundSation IP UC Software 4.0.14 or later
  • Polyc SoundPoint IP UC Software 4.0.14 or later
  • Poly VVX Business Media Phone UC Software 5.5.5, 5.6.3 or 5.7.2 or later
  • Poly Trio UC Software Version UC Software 5.7.1 or later
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.