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‎05-13-2024 07:07 AM

HP Recommended

VVX x50 Software Stream Conversion Guide (UCS to OBi Edition)

 

Congratulations on owning Poly’s most flexible and powerful IP phone. This article will walk you through the steps on how to determine what software stream your VVX desktop phone is running and how to upgrade it to the software your service provider requires to run your voice service. 

This guide is intended for Google Voice customers with G Suite accounts only. Converting a VVX X50 model phone to OBi Edition Software is not supported outside of G Suite environments. 

 

EDIT: Poly introduced new hardware component changes to VVX 250, VVX 350, and VVX 450 with the intent to improve the supply profile by mitigating impacts caused by global semiconductor shortages.

For more details about these changes, see Product Shipping Configuration Change for VVX Series

 

Phones with the new Hardware ending with -021 cannot be converted


The VVX x50 supports two different software streams: Polycom UC Software and Polycom OBi Edition Software. When you power up your VVX desktop phone for the first time, you might be on a software stream that your provider does not support. Don’t worry, the VVX x50 desktop phone is flexible enough to run either stream. To determine what software stream your VVX desktop phone is running look up the version number. Your phone settings will display its Software Version – pay attention to the software naming structure:

Software Stream Version Naming Structure Factory Software Version(as of March 31, 2019)
Polycom UC Software x.x.x.xxxxx 5.8.0.13851
Polycom OBi Edition Software x.x.x.x 6.3.1.0


Steps to determine software version:

Software Stream Steps to determine Software Version
Polycom UC Software 1. Press Home key2. Go to Settings -> Status -> Platform -> Application -> Main3. Look under “Version”
Polycom OBi Edition Software 1. Press Home key2. Go to Product Info3. Scroll down using Navigation key to “Software Version”

Converting Software Streams

UC Software to OBi Edition Software

When you identified that your VVX x50 desktop phone runs the Polycom UC Software and you need it to have it run OBi Edition Software, you can follow these steps below:

  1. Power-up the phone and have it connected to the internet.
  2. Determine the IP Address of your phone by hold-pressing 1, 4 and 7 simultaneously, or go to Settings > Status > Network > TCP/IP Parameters by pressing the Menu Button.
  3. Use the IP address to access the local web page of the phone. (Default password is 456 and use HTTPS).
  4. Head over to Utilities \ Software Upgrade page and select Custom Server for the Server Type
    SteffenBaierUK_3-1715604955059.png

     

  5. Paste your upgrade server URL on the “Custom server address” field. For OBiTALK-hosted firmware files, please refer to the URL below:

    Version 6.4.5: https://downloads.poly.com/voice/obi/6-4-5-0/release.xml

  6. Click “Check for Updates.” And Click on Install

    Note: Disregard the version check

OBi Edition Software to UC Software

 

When you identified that your VVX x50 desktop phone runs the Polycom OBi Edition Software and you need it to have it run UC Software, you can follow these steps below:

  1. Power-up the phone and have it connected to the internet.
  2. Determine the IP Address of your phone by going to Main Menu > Settings > Network

    or

    Main Menu > Product Info > IP Address

  3. Use the IP address to access the local web page of the phone. (Default username and password is admin and admin, respectively).
  4. Browse to System Management > Auto Provisioning > Auto Firmware Update and set these parametersSteffenBaierUK_2-1715604910554.png
  5. Ensure you download the Split version of the UC Firmware to a local PC running an HTTP or FTP server and the name of the file depends on the model number aka:

    VVX150 3111-48810-001.sip.ld
    VVX250 3111-48820-001.sip.ld
    VVX350 3111-48830-001.sip.ld
    VVX450 3111-48840-001.sip.ld

Method = System Start

FirmwareURL = (Enter the URL of a server that hosts the UC Software firmware files)

Press “Submit” (at the bottom of the browser window) and then press “Reboot” (from the top right side of the browser window) at the device's local webpage at your internet browser.

Allow your phone to reboot and update to UC Software.

Note: If OBi version is 6.3.1 or later the background firmware upgrade is enabled by default. That means the OBi software cannot accept sip.ld firmware file format (only .fw) and so the OBi to UCS conversion cannot work unless you disable the background firmware upgrade. To do so you have to append the string ,bgu-conv=disable.

i.e. FirmwareURL =

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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