[FAQ] What Software Version will Polycom ship phones with ?

[SteffenBaierUK]

What Software Version will Polycom ship phones with ?

Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, Polycom Trio, VVX business media or CCX phones.

The Polycom® Engineering Advisories and Technical Notifications page => here <= lists the Product Shipping Configuration Change Notice.

Why does Polycom not ship the devices with the latest Software?

Many of our Partners => here <= have interoperability tested our various phone models and require a certain software level in order to ensure compatibility in the field.

In order to maintain up-to-date interoperability, these shipping changes are carefully planned to ensure minimum disruption in the field.

As with all Polycom IP phone products, End customers should refer to their Polycom VoIP-certified channel partner for technical support and product assistance.

Do I need to update my Phone in order to use it?

In most cases there is no requirement to update or downgrade the phone in order for it to work. A new/different Software may be required in order to archive compatibility with a certain SIP switch. These details should be provided by the SIP Partner.

An individual phone usually only requires => these <= simple SIP registration details to work.

A detailed post on how to upgrade or downgrade can be found => here <=

Our Support team may ask for the Phone to be upgraded if issues are raised via a Polycom reseller.

Can I order / purchase and individual or multiple phones with a specific Software version?

Such requests need to be raised with your Polycom reseller.

Can I order a Phone in Skype for Business or Teams mode?

Specific stock-keeping units / SKU for the Microsoft Skype for Business or Microsoft Teams can be placed for the VVX range. Please work with your Polycom reseller.

-018 should be for LYNC deployments

-019 should be for Skype for Business or Microsoft Teams deployments