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HP Recommended

Hi,

I have a Polycom IP 6000. Can somebody here please help??

I got several issues with the polycom:

- When we try to use the polycom to call to our customer conference birdge. The conference bridge asks for the passcode to join. I entered the passcode but It always failed. IF I try to use a cisco linksys 504G to join the conference bridge, it succeed. So the problem is only with polycom ( Our passcode is 7-digits passcode, xxxxxx#)

- We use a SIP provider, keyyo.fr for our SIP server. When we try to provision the polycom to keyyo. It failed and report unknown ca error. I followed some guides on the forum about installing Platform CA for the polycom, but it still failed.

For more information: provision server: https://puc-prov.keyyo.com/enroll.html, is using a GANDI Standard Certificate. And Below is the error from polycom's log

 

000033.160|sip  |*|2815|Fast Boot Measurement Point: Ready for Call, uptime: 33.160 sec.
000033.163|app1 |*|2815|Ctx [0] Registered [false]
000033.165|app1 |5|2815|Corporate directory instance does not exists.
000033.175|copy |3|2815|ConfigureCurl : curl option usrpwd  is not set
000033.176|so   |4|2815|Could not find IP address for SNTP server. 86400
000033.215|copy |3|2815|'https://puc-prov.keyyo.com/enroll.html/0004f2e43145-directory.xml' from 'puc-prov.keyyo.com(83.136.160.85)'
000033.215|curl |3|2815|timeout on name lookup is not supported
000033.215|curl |3|2815|About to connect() to puc-prov.keyyo.com port 443 (#0)
000033.216|curl |3|2815|  Trying 83.136.160.85...
000033.216|curl |3|2815|the local port callback returned 0
000033.216|curl |3|2815|Local port: 26225
000033.469|curl |3|2815|Connected to puc-prov.keyyo.com (83.136.160.85) port 443 (#0)
000033.666|curl |3|2815|successfully set certificate verify locations:
000033.667|curl |3|2815|  CAfile: /ffs0/ca1.crt
  CApath: none
000033.667|curl |3|2815|SSLv3, TLS handshake, Client hello (1):
000033.922|curl |3|2815|SSLv3, TLS handshake, Server hello (2):
000033.923|curl |3|2815|SSLv3, TLS handshake, CERT (11):
000033.959|curl |3|2815|SSLv3, TLS handshake, Request CERT (13):
000033.959|curl |3|2815|SSLv3, TLS handshake, Server finished (14):
000033.960|curl |3|2815|SSLv3, TLS handshake, CERT (11):
000033.966|curl |3|2815|SSLv3, TLS handshake, Client key exchange (16):
000034.006|curl |3|2815|SSLv3, TLS handshake, CERT verify (15):
000034.007|curl |3|2815|SSLv3, TLS change cipher, Client hello (1):
000034.008|curl |3|2815|SSLv3, TLS handshake, Finished (20):
000034.262|curl |3|2815|SSLv3, TLS alert, Server hello (2):
000034.262|curl |3|2815|error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
000034.262|curl |3|2815|Closing connection #0
000034.276|copy |3|2815|Download of 'enroll.html/0004f2e43145-directory.xml' FAILED on attempt 1 (addr 1 of 1)
000034.276|copy |4|2815|SSL_connect error SSL connect error.error:14094418:SSL routines:SSL3_READ_BYTES:tlsv1 alert unknown ca
000034.276|copy |3|2815|Making further download attempts for 'enroll.html/0004f2e43145-directory.xml'
000034.276|copy |3|2815|'https://puc-prov.keyyo.com/enroll.html/0004f2e43145-directory.xml' from 'puc-prov.keyyo.com(83.136.160.85)'
000034.276|curl |3|2815|timeout on name lookup is not supported
000034.277|curl |3|2815|About to connect() to puc-prov.keyyo.com port 443 (#0)
000034.277|curl |3|2815|  Trying 83.136.160.85...

 

Information on the phone model, software version, SIP version:

000002.638|so   |3|01|Platform: Model=SoundStation IP 6000, Assembly=3111-15600-001 Rev=G Region=
000002.640|so   |3|01|Platform: BootBlock=3.0.2.0024 (15600-001) 30-Nov-10 15:05
000002.640|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
000002.640|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.12.0033 05-May-17 12:30
000002.646|app1 |3|01|Application, load: Type=SIP, Version=4.0.13.1445 06-Oct-17 19:45

1 REPLY 1
HP Recommended

Hello @itsupport.offy,

welcome to the Polycom Community.

 

A couple of things. As you can see in the logs the unit does not have a valid time server so you should check this first or it cannot validate the Certificate.

The community's VoIP FAQ contains this post here:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

in addition

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


We are working quite closely with Keyyo so this would surprise me if there is an issue.

 

If the above does not fix your issue please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

Allnet sold this SSIP6000 (0004f2e43145) back in 16/09/2009 so this would be a PPI / Pay Per Incident ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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