IP 7000 digit map timeout question

[Anonymous]

So I have a digit map set to the following on 4 IP7000s

[2-9]11|0T|011xxx.T|9[2-9]xxxxxxxxxT|9[0-1][2-9]xxxxxxxxxT|[1-9]xxxT|**x.T

I'm having issues with the 10 or 11 digit dial not timing out and dialing on it's own, the customer has to hit "dial" to place the call. How can I enable the time out correctly for these?

Also, I am planning to change the digit map to the below as I thought about it more and realized I had a few "errors". 

[2-9]11|0T|011xxx.T|9[2-9]xxxxxxxxxT|91[2-9]xxxxxxxxxT|[1-8]xxxT|**x.T

9[2-9]xxxxxxxxxT should allow them to the trunk access code of 9, then a 10 digit number starting with 2-9 and have it dial after the timeout correct?

91[2-9]xxxxxxxxxT should allow them to dial the trunk access code of 9, then 1 and 10 digits starting with 2-9 and have it dial after the timeout correct?

[1-9]xxxT does allow them to dial an extension without hitting dial so I am just baffled why the other lines do not work in the same manner. I wonder if my corrected digit map will fix this but I am unable to make the change at this point since it requires a reboot of the phones.

These all are currently running the latest 4.0.11.0583 UC software

Thanks!

[SteffenBaierUK]

Hello

The FAQ contains a post describing the digitmap and how troubleshoot this. I suggest you change one phone and test this

Replied via a mobile device

[Anonymous]

Thanks for the reply Steffen. I've looked over the FAQ in detail as well as the digit map documentation and it just doesn't seem to be working as expected. I suspect that it isn't matching but the Level 1 logging doesn't show anything in the logs. I'm apparently missing something since the FAQ clearly states I need to turn on Level 1 logging and view the log files via the web interface since I am using version 4.0.11. I'm referencing this post: FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call