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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-03-2015 12:54 PM

HP Recommended

I have a new phone that is giving the following error on boot- "File system error: Corruption detected". There is a Fix option, which causes the phone to try to fix the problem, reboot, and come up with the same message. No other keys seem to do anything.

 

Is this an issue that can be fixed, or do I need to RMA the phone?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2015 02:47 PM

HP Recommended

Hello JoshS,

 

The only solution then is a RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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12 REPLIES 12

‎03-03-2015 01:04 PM

HP Recommended

Hello JoshS,

welcome to the Polycom Community.

I have not heard this before on a SPIP. It would be great if you could attach a Picture from the underside so we can verify the manufacturing date etc.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2015 01:33 PM

HP Recommended

Picture of the back is attached.

 

Was this reply helpful? Yes No

‎03-03-2015 01:44 PM

HP Recommended

Hello JoshS,

The Unit was manufactured back in 2013 so it may have spend some time on a shelf with a reseller if you just recently bought this or is this a used unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2015 02:07 PM

HP Recommended

This is a new unit that has been sitting on a shelf in my store room. It may have been briefly deployed on my network (it was returned from an out-of-state office.

Was this reply helpful? Yes No

‎03-03-2015 02:33 PM

HP Recommended

Hello JoshS,

I suggest you update it to a currenlty supported software version like UC Software 4.0.8 if not used with LYNC or 4.1.1 if used with LYNC and then check again.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2015 02:45 PM

HP Recommended

Unfortunately I have not been able to do so, as it won't get far enough into the boot sequence to accept settings from my DHCP server, and it doesn't allow me access to the menu.

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‎03-03-2015 02:47 PM

HP Recommended

Hello JoshS,

 

The only solution then is a RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2015 02:48 PM

HP Recommended

That's what I figured, thank you.

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‎08-21-2019 12:23 PM

HP Recommended

Hello Steffen,

We have experienced the exact same error as Josh has outlined.  The rebooting leads to an endless loop, not allowing access to the menu to even try a software upgrade.  Do you have any suggestions on how we can proceed?

Thanks so much,

Timothy M.

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