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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello @OhioCPA ,

 

Welcome to the Poly Community.

I doubt you see the same problem as described by the original poster as he described exactly what he see's aka the message and being able to fix the problem.

 

Your unit was manufactured in 2016 so I assume at some point it worked so what has changed? 

 

In addition, an SSIP6000 uses completely different hardware or OS as a SPIP phone so we need more details of you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Sure, no problem.

The error that displays is "File System Error: Corruption Detected"  The phone did indeed work, and was used in a very limited capacity.  However, approximately a few months ago (April-May 2019 timeframe) the error appeared.  There is a prompt to select the middle button for "Fix" however that takes you back to the same error after rebooting.  Please let me know any other details you would need to know.  Thanks so much.

 

Timothy

HP Recommended

Hi @OhioCPA 

 

I must admit, in my 11 years at Poly support I have never heard of an SSIP6000 do this. If there is no other menu you can cancel then only an RMA would help.

 

As the unit is out of warranty this will not be free.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.