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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I followed the details in QT44011 (Sept 2010) to put the phone in "stand alone" mode so that I could get into the menu settings on the phone itself. Error is "application is not present". So very helpful.

This is a new out of the box phone - how do I get it to a state where I can access the menu settings (using the MENU button) and not have it keep rebooting?

This is the only Polycom phone in my network for a single conference room. I dont have the resources to "provision" the phone with FTP uploads/downloads/config files.

1 REPLY 1
HP Recommended

Hello @Stosh,

welcome to the Polycom Community.

 

The only way to get this back up is to provision locally via an FTP


The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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my testing
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