• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
[FAQ] How can I set up a conference or how many participants can be in the conference?, Click here to find out!
Locked

‎08-08-2016 10:05 AM

HP Recommended

The <mac>.cfg file APP_FILE_PATH can be used to specify an alternative folder to get the sip.ld file for the IP7000 (or other model of phone).  I'm wondering if there's a way to specify an alternative folder for the updater file.

 

For example:

   <APPLICATION_SSIP7000 APP_FILE_PATH_SSIP7000="Rev4011/sip.ld"/>

 

This line causes the IP7k to get the firmware (3111-44500-001.sip.ld) from the Rev4011 folder.  However, it still downloads the Updater file (3111-40000-001.updater.ld) from the root.   So that I can test a newer firmware with together its approprate updater version, without impacting my phones in production on an older version, is there a way to have a single phone (by mac address) get both files from a specific folder?

 

-Sam

5 REPLIES 5

‎08-08-2016 11:02 AM

HP Recommended

Hello Sam,

no you cannot but you can simply specify an individual <mac>.cfg instead of using the 000000000000.cfg or point this phone to a different server / user / directory.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-08-2016 11:33 AM

HP Recommended

Yes, I know I can create a unique <mac>.cfg file.   The phone doesn't appear to use anything from this file to help it locate the updater.ld file.

 

-Sam

Was this reply helpful? Yes No

‎08-08-2016 11:43 AM

HP Recommended

Hello Sam,

yes I meant more for the actual sip.ld.

 

The Updater itself always needs to be in the root and as mentioned to test a single phone you can always point it to a separate server.

 

In addition when testing simply rename the Updater file once this single phone has downloaded it so other phones cannot download it anymore.

 

This keeps the chance other phones rebooting and trying at the very same moment pretty slim.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-08-2016 12:43 PM

HP Recommended

Bummer.  Guess I'll submit that as a feature request.  

 

-Sam

Was this reply helpful? Yes No

‎08-08-2016 01:52 PM

HP Recommended

Hello Sam,

 

you can try but as far as I know these phones are soon end of sale so I doubt we make any changes for these old phones.

 

Especially as I do not really see the problem with just upgrading one via a different server.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.