Intercom Volume

Anonymous · ‎07-14-2014

IP 550 Phone

I'm having a problem with the intercom function. I can contact someone via intercom and they can hear me but I cannot hear them. Is there a setting that needs to be adjusted?

Thanks.

SteffenBaierUK · ‎07-15-2014

Hello kiphorn,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

It would also be good to specify if you are using a SIP Header or the built in PTT functionality.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-15-2014

Here's what I found:

Label-SIP

Version- 4.0.4.2906

P/N- 3150-11530-404

File- SIP.ld

Haven't setup PTT so I assume SIP

Thanks.

SteffenBaierUK · ‎07-15-2014

Hello kiphorn,

via the SIP header you have various ways of Answering the call including to mute the far end.

The below FAQ post explains the basic functionality:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

The <rt/> section in the UCS admin guide provides more details on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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