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‎05-07-2024 03:17 PM

HP Recommended
Product: Edge E320

I'm unable to pair a Poly SY20 bluetooth speaker with the Poly E320 phone.  I can sync the speaker to other models of phone. Anything anyone can think to try? I would have thought the two poly devices would work with each other. 

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2 REPLIES 2

‎05-08-2024 01:21 AM

HP Recommended

Hello @dscheive ,

 

welcome back to the HP Poly community.

 

What Software version is the Edge E running and what software is the SYNC running? What error do you get?

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-08-2024 09:33 AM

HP Recommended

The phone is at 8.2.1.0820, the SY20 (sync20) is 1903.4702

There is no error the phone just searches for the bluetooth device which is in pairing mode, never finds it and then times out. 

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