Mute Line 1 Ringer

forbin77 · ‎12-21-2023

I have a VVX 311 VoIP phone. Trying to mute the ringer for Line 1 only. The other phone lines need to ring. How is this done? Is it possible to mute just one line and have the others ring?

SteffenBaierUK · ‎12-22-2023

Hello @forbin77 ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

From our VoIP FAQ post which can be found via a community Search:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

and

Jul 07, 2015 Question:Unable to answer an incoming call via the Handset if silent ringer is selected?

Resolution: Please check => here <=

Other volunteers may reply but if an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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