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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-06-2016 10:21 AM

HP Recommended

I've inherited a Soundpoint IP VOIP phone with an old firmware reversion: 2.5.0.  I did a factory reset on the phone successfully, but the phone continues to hang during use.  I have to power-cycle the phone to keep it online.

 

It has no problem registering on my Elastix server.  When I tried to provision the phone to update the firmware, the setup menu has no option for the http protocol for the URL (<removed by the moderator>).  

 

How can I update the firmware on this phone?

 

K.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2016 02:20 PM

HP Recommended

That's is interesting....the firmware version in the phone is newer than the latest software 2.1.3.  Is that real? or I'm looking at two different things!

View solution in original post

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5 REPLIES 5

‎09-06-2016 10:38 AM

HP Recommended

Hello K,

welcome to the Polycom Community.

 

It would help to tell us what phone you actually have.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2016 12:03 PM

HP Recommended

`The label on the phone says "Soundpoint 300SIP".  The phone boot-up says Soundpoint....

 

K. 

Was this reply helpful? Yes No

‎09-06-2016 12:36 PM

HP Recommended

Hello K,

The SoundPoint IP 300 has reached End of Life. Parts, support will no longer be available for this product after 5/11/2011. The SoundPoint 300 has been replaced by the SoundPoint IP 320/330.

 

The latest software is 2.1.3 and the supplied FAQ is applicable in order to describe how to upgrade the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2016 02:20 PM

HP Recommended

That's is interesting....the firmware version in the phone is newer than the latest software 2.1.3.  Is that real? or I'm looking at two different things!

Was this reply helpful? Yes No

‎09-06-2016 11:17 PM

HP Recommended

Hello K,

You may be looking at the wrong screen but as explained the software quoted is the latest. You may be checking the BootROM or something else but the FAQ also contains a post in regards of how to check the software Version.

 

This specific phone was sold back in 17/02/2005 and therefore is 10 years out of warranty.

 

Please utilize the available post's and documentation or consider investing money into a current phone with warranty and support available to yourself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.