POLYCOM CX300 - Device driver software was not successfully installed

[Anonymous]

Hello everyone,

We are having a problem with the Polycom CX300. When we plug the device to the computer, it is recognize and the process of installing the apropiate drivers starts.

The result of this process is shown in the attachment. Basically is that the driver cannot be installed and therefore the phone doesnt work.
Also, what we have seen in the application logs is the following:

Fault bucket 1655973712, type 5

Event Name: PnPDriverInstallError

Response: Not available

Cab Id: 0

Problem signature:

P1: x86

P2: 000005B3

P3: wdma_usb.inf

P4: 1a68892f04d6e8faac84b52e9b410c22cdd0f5ba

P5: USBAudio

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\Users\user\AppData\Local\Temp\DMIA0E3.tmp.log.xml

C:\Windows\inf\wdma_usb.inf

These files may be available here:

C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x86_3dfe699a242a2d612888689366b7645515e5eab_0779a288

Analysis symbol:

Rechecking for solution: 0

Report Id: dd57a1f6-21df-11e2-aaec-000ffea139fd

Report Status: 0

We know that the device is ok because it works in another stations, but in that particular one it doesnt.

Thank you very much for your time. We would appreciate any kind of help.

Best,

Fernando.

[SteffenBaierUK]

Hello Fernando,

welcome to the Polycom Community.

As you have not provided this Information yet just a quick reminder / clarification.

The CX300 uses the OCS / LYNC client and this provides the drivers. Has any of these applications been installed on this PC ?

Is it the same PC type that you use where it works and the same operating system?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hello Steffen,

Indeed, the computer has Lync installed, and it is the same kind of machine as mine, Windows 7 SP1 32bits.

We check if it was a conflict with another USB devices that might be plugged, but she only has the keyboard and mouse, so this option is not valid.

Let me know if you want me to provide any other info.

Thank in advance.

Fernando.

[SteffenBaierUK]

Hello Fernando,

if everything is identical and you have checked the functionality of the device itself you should go ahead and raise a ticket with Microsoft support.

Polycom manufactures the hardware and you checked this as working so your next point of escalation is Microsoft.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi my fellow community member, i also have this same problem on my polycom cx300 phone, the driver could not be installed exactly problem like that of Fernando, can anyone give precise link to download the driver or if there is anything to do to get the driver installed, your prompt response will be highly appreciated. Thanks Biodun

[SteffenBaierUK]

Hello Biodun,

welcome to the Polycom Community.

As already explained when I replied to Fernando above, there is no separate driver for any of the CX100/CX200/CX300 as these drivers are supplied via the LYNC / OCS client.

If the installation fails you need to contact Microsoft support and raise a case with them.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services