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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-15-2011 01:08 PM

HP Recommended

I'm working on a phone system that was setup before I worked here. It is an asterisk phone system one of the polycom phones has gone out today and won't work at all. I have some replacement phones in the back. What I need to do is figure out how I can setup the phone to work with asterisk as well as setting it up with the same extension and everything so it works just as the old phone worked. I have access to the asterisk server and all files in it just not sure what I'm looking up first time dealing with this issue. Thank You

2 REPLIES 2

‎12-16-2011 03:08 AM

HP Recommended

Hello ThinkTech,

 

welcome to the Polycom Community.

 

Usually you would look for a file name(s) that contains the MAC Address of the your faulty unit and replace the name with the MAC of the new Unit.

 

If the DHCP Server provides the BootServer details then you just plug the phone into the Ethernet and it would load the Configuration of the previous phone.

 

If you struggle after this I recommend your read the FAQ.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-19-2011 03:04 PM

HP Recommended

Are you dealing with any particular flavor of Asterisk (Trixbox, Digium, etc...) or this a custom build of Asterisk?

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