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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Im having this error. I followed this exact guidance https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-How-can-I-add-a-802-1x-EAP-PEAPv0-MS...
- 802.1x WITH tls 1.2
- Root CA Certificate installed (CA Certificates - option)
- Device Certificate Installed (Device Certificates - option)
**** Root CA Certificate is the certificate loaded on Clear Pass
**** Device Certificate was signed with Root CA Certificate
UC Software Version: 4.0.16.0515

 

214123216|dot1x|4|03|Supplicant msgBuffer : bssid=01:XX:XX:XX:XX:XX
ssid=PlcmPhone
id=0
pairwise_cipher=NONE
group_cipher=NONE
key_mgmt=IEEE 802.1X (no WPA)
wpa_state=ASSOCIATED
ip_address=10.XXX.XXX.XXX
Supplicant PAE state=CONNECTING
suppPortStatus=Unauthorized
heldPeriod=60
authPeriod=30
startPeriod=30
maxStart=3
portControl=Auto
Supplicant Backend state=IDLE
EAP state=IDLE
reqMethod=0
methodState=NONE
decision=FAIL
ClientTimeout=60

 

Clear Pass error:

ThreeBoss_0-1705350214932.png

 

 

 

2 REPLIES 2
HP Recommended

Hello @ThreeBoss ,

 

welcome back to the HP Poly community.

 

You have posted in an incorrect section and as a volunteer, I have moved your post. It has been moved to a section more dealing with Poly IP Phones.

 

From your previous topics, I am aware that you struggle to set up 802.1x with an SSIP 6000. Your new post does not contain a lot of details so I can only refer again to the VoIP FAQ post:

 

Jun 25, 2012 Question: How can I add an 802.1x EAP-PEAPv0/MSCHAPv2 Certificate or use Dot.1x?

Resolution: Please check => here <=

 

The above has a troubleshooting section that you can use.

 

Other volunteers may reply but the SSIP 6000, to my knowledge, is end of life so apart from us volunteers trying to help there is not a lot that can be done.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @ThreeBoss ,

 

I can see you edited the post and added more information.

 

One of the things I can see is the phone is using Linux Time aka you do not seem to have a valid time server:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.