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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-03-2023 03:11 PM

HP Recommended
Product: poly ccx 400

Hello, I have a poly ccx 400 and i was wondering how I could do software updates. I know the latest update is out right now which is 8.1.3 and I read about using a FAT32 USB and renaming the update zip file to fv_update.zip and placing the usb stick into the phone to receive an update prompt. I did this however no update prompt popped up. I've also only added the Microsoft Teams add-on to my device. The current version of my device- Teams: 1449/1.0.94 and my firmware version is: 7.1.3. How can I update my phone or is it supposed to auto update?

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1 REPLY 1

‎08-04-2023 08:46 AM

HP Recommended

Hello @mrshernosk 

 

welcome to the HP Poly community.

 

The method you found is if you are running an initial Firmware for the CCX 400 just after the release.

 

From our FAQ:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

or

 

Mar 30, 2012 Question: Can I host my own upgrade Server or download Firmware locally?
Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

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