Poly E550 Video Display Issues

CSBVC · ‎08-21-2023

I have five Poly E550 phones setup with FreePBX and Axis A8105-E video door stations.

On the E550 Revision B phones video from the door station comes in correct-side-up. On our newer E550 Revision C phones, video shows upside-down.

There are 2 Rev B and 3 Rev C phones. I've tested with version 8.1.2 and 8.1.3, exported device configurations and swapped configurations between phones of revision B and C, and Revision C phones always show the picture upside-down. There is nothing I can find in the settings that would indicate a reason for the video to show that way.

I've also bypassed FreePBX and used the Axis A8105-E in direct SIP mode to the E550, and the behavior is the same.

Is there a hidden device setting that inverts video? Any help would be appreciated.

SteffenBaierUK · ‎08-22-2023

Hello @CSBVC ,

welcome to the HP Poly community.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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