Poly Rove R8 Firmware Not updating

[jkuder70]

I have connected a Rove R8 Repeater to my system and for some reason the device is not updating the firmware like it did for the base and handset. This is on a metaswitch and we have device pack. Currently it is running 8003.10 and the system should be updating it to 

8010.2

Any ideas on why it is not automatically updating like all the other hardware?

[M_Salman · Accepted solution]

Hi @jkuder70, Welcome to the Poly HP Support Community.
 
I understand you're looking to update the firmware for your Rove R8 repeater. To assist you, please refer to the community post at the link below, which provides helpful guidance to walk you through the update process and resolve the issue.

Question: How can I deploy a Rove Base Station or register a handset?

Resolution: Please check >here< 

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman