Solved: Re: Poly VVX411 showing empty web interface - HP Support Community

GianniGi · ‎09-26-2023

Hi everyone,
I have 2 VVX 411s both factory reset, and both when I try to connect via the web interface, they let me log in, but the dashboard has completely disappeared, everything is empty inside on both phones. The strange thing is that one has the 5.6.5 firmware and the other 5.9.4, but both look the same. I tried with 3 different browsers, I tried browsing as guest, I tried resetting them several times, I changed the network address, enabling and disabling the web interface, but without any success.

Do you have any idea how this is possible?
Thanks to anyone who tries to help me.
Best Regards

GianniGi · ‎10-01-2023

Hi Steffen,

you saved my day, I changed my OS language and it worked immediately.. Thanks so much.

Regards,

Gianni

View solution in original post

GianniGi · ‎09-28-2023

hello, Is there anyone who can help me out with this issue, please?

Thank you to those who would help.

Regards

SteffenBaierUK · ‎09-29-2023

01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

Hello @GianniGi ,

welcome to the HP Poly community.

This could be the OS Language or the Browser Language. We had cases like this before. Should be fixed in the latest UC Software Version. Upgrade by checking <removed> and do it via the Phone UI and upgrade to 6.4.4 or so.

I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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GianniGi · ‎10-01-2023

Hi Steffen,

you saved my day, I changed my OS language and it worked immediately.. Thanks so much.

Regards,

Gianni

Sly33330 · ‎10-05-2023

Hello Gianni,

Same issue for me...my OS is FR...

Did you change the language of windows? From IT to US ?

Thanks a lot

Sly

GianniGi · ‎10-05-2023

Hi Sly,

yes, that is exactly what I did.

I worked immediately.

Regards,

Gianni

Sly33330 · ‎10-05-2023

Thanks for responding Gianni,

In fact we just need to change the language of thé web browser 😉

That works immediatly

Thanks again

Poly VVX411 showing empty web interface

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