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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-02-2015 09:58 AM

HP Recommended

We have a new IP 7000 soundstation here and it still refuses to change the system language (and web language as well) to german. Software version is 4.0.9.0509

 

When I take a look to the diagnostic log it always says "Failed to download language file from hosted server, request path http://downloads.polycom.com/......"

 

Any hints?

 

Martin

 

4 REPLIES 4

‎09-02-2015 10:28 AM

HP Recommended

Hello Martin,

welcome to the Polycom Community.

 

Does your network allow Port 80 access to the address the phone wants to reach?

 

I suggest you setup a local provisioning server.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-03-2015 01:00 AM

HP Recommended

Hello Steffen,

 

thank you for pointing me to the FAQ (provisioning server) and yes the phone has web access to specified address. I tried this manually with the same result.

 

Well, I think it's just a lot of work to set up a privisioning server just to switch the language for a single VoIP phone 🙂 Is this the only way to do this?

 

Martin

Was this reply helpful? Yes No

‎09-03-2015 09:46 AM

HP Recommended

Hello Martin,

I did reach out to you in order to get this raised as a support ticket as I am able to reproduce on an SSIP7000 but not on a SSIP5000

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-16-2015 12:53 AM

HP Recommended

Hello all,

 

I created a new FAQ post as this is due memory constraints on certain Phone Models

 

Sep 16, 2015 Question:Why am I unable to change the language on a SSIP7000, SPIP670, SPIP650, SPIP560, or SPIP550 without a Provisioning Server?

Resolution: A local provisioning server is required as explained in this post => here <=

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.