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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-13-2019 06:45 PM

HP Recommended

Hi there,

My Polycom IP 335 phone is now in endless reboot. 

The phone was running SIP 3.2.2, running provisioned using IPFX. 

The problem started today, when it started it got stuck at updating initial configuration. When there was no activity for more than 3 hours, I plugged out the PoE lan cable, used the key combination 1,3,5,7 to reboot the phone and since then the phone is now in an endless loop.

 

It starts, shows the Polycom Logo, displays the message "Welcome, start boot in 6 s" and then again reboots, without even initialising the network. Any suggestions?

1 REPLY 1

‎05-14-2019 06:30 AM

HP Recommended

Hello @tom-[e-merge] ,

 

welcome to the Poly Community.


I am unaware what IPFX is but as a workaround I would look at a local FTP server instead

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The next step should also be to install a currently supported software. I suggest UC Software 4.0.14

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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