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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-26-2015 01:32 PM

HP Recommended

We have our Polycom SoundStation 6000 connected and working with our VoIP. Our service provider said that we could connect a handset to the SoundStation with a network cable, but we don't have a second jack on this model. We only have one network jack on the bottom, and two 4-pin jacks for Optional External Microphones. Is there a splitter or some way we can add a handset to the Soundstation unit?

 

Anyone have this configuration setup?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2015 02:24 PM

HP Recommended

Hello crystalcat67,

welcome to the Polycom Community.

Your service provider informed you incorrectly as there is no way to connect a handset to this conference phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-26-2015 02:24 PM

HP Recommended

Hello crystalcat67,

welcome to the Polycom Community.

Your service provider informed you incorrectly as there is no way to connect a handset to this conference phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-27-2015 08:13 AM

HP Recommended

Thank you Steffen,

Is there a different model that would have worked? I thought I saw a pic of this kind of setup.

Was this reply helpful? Yes No
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