Polycom Soundpoint 331 New message scroll

Anonymous · ‎04-01-2020

Hello,

We have recently upgraded our firmware to 4.0.15.1009, we were previously on 3.1.3. Since we have upgraded we have noticed that the display shows new messages and missed calls on a scroll on the top part of the screen. Is there a way to disable that scrolling and it always display lines and time/date like normal? I would like it to display the envelope next line number and have the led blink just not the scroll.

I have already disabled the missed calls, so now its just new voicemails that cause it to scroll at the top of the screen.

I feel like I have exhausted every avenue trying to change this with no luck.

Thanks

Mark

SteffenBaierUK · ‎04-01-2020

Hello @Mark319 ,

Welcome to the Poly Community.

You cannot disable the scrolling but you could check the date & time format via Preferences > Date & Time > Display Format and try dd/mm/yy

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-02-2020

Hello,

Display format is not one of the options. If there was a way to have the Time and date still display like normal, even behind the scrolling that would be a big help. People glance at their phone to check the time and now if they have a message, its not just a glance.

Is there a way to make the time & date display like normal no matter what?

Thanks

Mark

SteffenBaierUK · ‎04-02-2020

Hello @Mark319

to my personal knowledge, you cannot disable the rotating view.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-03-2020

Thank you for your quick responses and all of your help.

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