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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

After latest update (Polycom Trio 8800 Software 5.9.3 Rev AB) i am stuck with annoying problem. I can't unmute/mute microphone - it blinks whole time. Mute function works only from main screen.

Also after firmware upgrade there is no Zoom Room profile to select during configuration on the device - i can enable it only via www when login into device and select profile.

 

(btw. i also have the same issue with the old firmware too)

 

I have to upgrade to the latest Zoom App (5.0) in polycom trio, cause security policies. Downgrade is impossible.

2 REPLIES 2
HP Recommended

Hello @User13 ,

 

Welcome to the Poly Community.


Please get this into support.

 

After a Factory reset you should be presented with:

 

image

 

or you can select this via the Administration Settings > Network Configuration:

 

image

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Sollution not work. Any other new firmware not fix the problem.

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