Polycom VVX 401 doesn't register using TLS

[Abdor]

I set Polcyom using SIP TLS

I save certificate using web XML file

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Finlay 5.6.0.17325 09-Jul-17 01:22 -->
<!-- Created 31-01-2024 16:52 -->
<PHONE_CONFIG>
<WEB
log.level.change.sip="0"
log.level.change.sipp="0"
log.level.change.sipt="0"
log.level.change.tls="0"
log.render.file.size="1000"
log.render.file.upload.append.sizeLimit="2024"
log.render.level="0"
log.render.stdout="1"
sec.TLS.LDAP.strictCertCommonNameValidation="0"
sec.TLS.profileSelection.SIP="PlatformProfile1"
sec.TLS.protocol.sip="SSLv2v3"
voIpProt.SIP.mtls.enable="0"
voIpProt.SIP.outboundProxy.address="outboud proxy adresse"
voIpProt.SIP.outboundProxy.port="5061"
voIpProt.SIP.outboundProxy.transport="TLS"
reg.1.address="5467777"
reg.1.auth.userId="5467777"
reg.1.displayName="5467777"
reg.1.label="5467777"
sec.TLS.profile.1.deviceCert="Application1"
voIpProt.server.1.address="IP"
voIpProt.server.2.address="IP"
voIpProt.server.1.port="5061"
voIpProt.server.2.port="5061"
voIpProt.server.1.transport="TLS"
voIpProt.server.2.transport="TLS"
device.set="1"
device.sec.TLS.customCaCert1.set="1"
device.sec.TLS.customCaCert1="-----BEGIN RSA PRIVATE KEY-----

-----END RSA PRIVATE KEY-----"
/>
</PHONE_CONFIG>

In the logs I have this

|Could not get PKCS7 data from DER buf
0205172949|tls |2|00|Got X509 data from DER format
0205172949|tls |2|00|Got PEM data from X509 format
0205172949|tls |2|00|Got PEM data from Cert Buf for Custom platform CA certificate 1
0205172949|tls |2|00|Got X509 data from PEM format
0205172949|pps |4|00|sipTlsProfileCb is invoked with cause 1
0205172949|sip |*|00|sipClearAllSockets
0205172949|sip |3|00|Updating socket delete count to [20]
0205172949|app1 |4|00|Restarting the browser app to apply the latest changes in the Cipher suite or protocol version.
0205172949|app1 |4|00|AppBrowserUiC::browserSetRebootFlag Setting the reboot flag to true for browser.

[SteffenBaierUK]

Hello @Abdor ,

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

from our Publicly availabale VoIP FAQ:

Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?

Resolution: Please check => here <=

Other volunteers may reply but if an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best Regards

Steffen Baier

[Abdor]

I followed exactly that tutorial and still have the error

Could not get PKCS7 data from DER buf

Is there a key to add somewhere?

[SteffenBaierUK]

Hello @Abdor 

you have not answered the question and as we do not know any details about this would would guess.

A Wireshark trace could help but if you need official help please contact our support organization. 

Details are in my signature

Best Regards

Steffen Baier