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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Polycom VVX Expansion Module Problem

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04-01-2015 05:51 PM
I'm not sure if my B&W expansion module connector is bad or just the aux cable. If I push on the cable int eh module side it works but when I let go it doesn't. Can anyone point me in the right direction to check the cable and see if is good or bad?
If I have to I can make a new cable with some cat 5 so I can test it... just want to be sure of the pin outs.
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Accepted Solutions
04-03-2015 02:32 AM
Hello OPTN,
I suggest you RMA the unit
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-03-2015 02:32 AM
Hello OPTN,
I suggest you RMA the unit
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN