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- HP Community
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- Polycom VVX TLS Configuration Guide with Acme Packet SBC

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10-31-2016 12:34 PM
Does anyone have a guide detailing the configurations steps required to enable TLS on VVX handsets registering to the Acme Packet SBC. I already completed the neccessary TLS configurations in the SBC however need to guidance with adding the same in the Polycoms.
Thanks
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Accepted Solutions
11-16-2016 06:12 AM
Hello Jam,
We do not even know your currently used software version yet.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
In addition the logs do not show any details yet.
- Settings > Logging > Global Log Level Limit > Debug
- Settings > Logging > Module Log Level Limits > SIP > Debug
- Settings > Logging > Module Log Level Limits > TLS > Debug
- Settings > Logging > Module Log Level Limits > CURL > Debug
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-31-2016 01:39 PM
Hello Jam,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-31-2016 01:53 PM
Hello Jam,
You can either set a path in the Web UI or use a cfg file from a configuration including the cert.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-16-2016 05:57 AM
I created a .cfg configuration file with the below details however the phone is failing at the TLS handshake with the SBC. Please help!
configuration file sample
<?xml version="1.0" encoding="utf-8" standalone="yes"?> <!-- Generated reg-basic.cfg Configuration File --> <polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd"> <DEVICE_SETTINGS device.set="1" device.sec.TLS.customCaCert1.set="1" device.sec.TLS.customCaCert1="CA PUBLIC KEY COPIED HERE" /> </polycomConfig>
In the log file of the phone I am seeing the errors
1116071750|sip |4|00|MakeTlsConnection: connection failed error -1 1116071750|pps |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Lync Special Interop is disabled. 1116071750|pps |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Exiting from certificate fetch procedure. 1116071835|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=19 1116071835|sip |4|00|MakeTlsConnection: SSL_connect error 1 1116071835|sip |4|00|MakeTlsConnection: connection failed error -1
In wireshark the phone final response to the handshake is - Alert (Level: Fatal, Description: Unknown CA)
11-16-2016 06:12 AM
Hello Jam,
We do not even know your currently used software version yet.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
In addition the logs do not show any details yet.
- Settings > Logging > Global Log Level Limit > Debug
- Settings > Logging > Module Log Level Limits > SIP > Debug
- Settings > Logging > Module Log Level Limits > TLS > Debug
- Settings > Logging > Module Log Level Limits > CURL > Debug
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN