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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-03-2013 02:53 AM

HP Recommended

Hi!

 

I have a problem with this device.

I would like to use it via analog phone, and the voice of it is unapceptable.

Its voice is wobbling on both sides, and very hard to understand. As if it would be the problem of the echo cancelation.

 

I have tried to update the firmware. It didnt help.

 

Any suggestions?

 

Thanks

 

Attila

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2013 03:27 AM

HP Recommended

Now I have tried it with a normal analog line out of our PBX and its working perfectly.

 

I think there are some interference with it.

View solution in original post

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2 REPLIES 2

‎05-03-2013 03:03 AM

HP Recommended

Hello atilla,

welcome to the Polycom Community.

What Software Version did you install?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-03-2013 03:27 AM

HP Recommended

Now I have tried it with a normal analog line out of our PBX and its working perfectly.

 

I think there are some interference with it.

Was this reply helpful? Yes No
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