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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

From where I can get newest FW for RealPresence Trio Visual+?

Where I can find descirption how I can connect Trio8800 with RealPresence Trio Visual+ for Teams?

I think for the moment only possible option was Poly RealConnect for Office 365 and Microsoft Teams which is EOL? 

There is some other 3rd party lic?

 

I have Trio 8800 with V+ and want to make a VC calls between them thats sure for 100%.

On top if I can add MS Teams compatyblity that would be brilliant.

What is your suggestion - how to configure that?

 

br,

 

Piotr

1 REPLY 1
HP Recommended

Hello @Piotr82 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

In regards to Software, our VoIP FAQ contains:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

The Visulal+ is updated via the Trio.

 

Poly RealConnect is end of life and a Poly Reseller or Poly Sales should be able to talk to you about POLY CLOUDCONNECT POWERED BY PEXIP

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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