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Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-27-2014 05:57 AM

HP Recommended

Hello Roger,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-27-2014 07:22 AM

HP Recommended

Steffen,

 

do I need to upgrade the bootROM on the vvx 400 too? or any the software?

 

thanks

Roger

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‎05-27-2014 07:34 AM

HP Recommended

Has 4.1.7 be released to the public?  Neither the VVX 410 or the VVX 500 show that as an option when I click "Check for Updates" in the Gui.  Please advise.

 

Thanks!

 

Louis

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‎05-27-2014 08:24 AM

HP Recommended

Hello Roger,

 

Please simply follow the above guide as it explains everything in detail.

 

@louis 

 

The update of the hosted server may take some additional time so if it is not there please check again in a few days or use a local provisioning server instead.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-27-2014 08:30 AM

HP Recommended

thanks!  I grabbed in manually from the portal.

 

Looking forward to resolving this issue with the modules for many clients!

 

L

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‎05-27-2014 10:47 AM

HP Recommended

thank you Steffen,

 

I have already updated my vvx 400 and I can have more than 50 BLF and it doesn´t reboot. 🙂

 

thank you very much.

 

Roger

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