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‎02-16-2015 08:57 AM

HP Recommended

In our UK office, we have some Soundstation Duo's that are doing the following:

  • Number cuts out before all digits are dialed.
  • You get no dialtone.
  • Or the number dials a completely different number then entered.

The strange thing is other SIP Duo's are not experiencing the same issue.  Any thoughts?

1 REPLY 1

‎02-17-2015 04:50 AM

HP Recommended

Hello KL,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition are these SIP calls and are this made Off Hook aka. when the dial tone is played back.

 

If yes:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

Also if SIP is this a LYNC deployment ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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