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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-30-2018 09:55 AM

HP Recommended

I'm in the process of trying to build training videos and integration with one of our web tools with this phone and I've tried downloading the 4.1 SDK that is provided on polycoms website, But it doesn't seem to have the ability to launch a Simulated VVX410 or 411 model. Am I missing something or was support of this removed?

 

All I see on the desktop after install is VVX1500 VVX500 and a hand held model.

7 REPLIES 7

‎10-31-2018 04:57 AM

HP Recommended

Hello @shirasu,

 

welcome to the Polycom Community.


<removed by a Moderator as we no longer develop the SDK>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2018 10:03 AM

HP Recommended

The PDF file that is available for download with the SDK says it contains a VVX 410 and a few other simulator. So I guess it did at one point and Polycom removed it possibly? This documentation should probably be updated as its pretty misleading. So for those of us wanting to do dev for the 411 models, Theres no support for this provided? Any idea why these models were removed?

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‎10-31-2018 10:36 AM

HP Recommended

Hello @shirasu,

 

<removed by a moderator as we no longer develop the SDK>

 

After Installing there is a choice:

 

imageimage


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-31-2018 01:59 PM

HP Recommended

When I install the kit from the page in the PDF provided, That's where it seems to lack the VVX 400. Even if I choose it in the dropdown during the SDK signup. Can you provide me a direct link to the updated SDK? It seems the one located at

<removed by a moderator as we no longer develop the SDK>

 is 4.01 which is the one I've been having issues with yet the documentation is for version 5.3.0

Was this reply helpful? Yes No

‎10-31-2018 02:04 PM

HP Recommended

Hello @shirasu,

 

this is the one I downloaded. If you have additional issues please raise a case with Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-13-2018 12:56 PM

HP Recommended

I have follow-up question - is there a version for macos by any chance?

Thank you!

Was this reply helpful? Yes No

‎11-13-2018 02:29 PM

HP Recommended

Hello @notonlyeveryone

 

no we do not to my knowledge.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.