SoundStation IP 7000 Bad Call Quality with External Microphone

[Anonymous]

We are experiencing the following issue with our SoundStation IP 7000:

Whether an external microphone is connected or not, the sound quality when connecting to a conference bridge or an individual number is extermely bad.  We can hear the other line very well but the receiver perceives the call as if we are in a wind tunnel or very muffled.

The way, we have the IP 7000 setup is as follows:

• Approx.  15 x 15 ft. Room (Floor to Ceiling Windows)
• 1x Polycom SoundStation iP 7000 is sitting on a coffee table in the center of the room surrounded by sofas
• 1x Polycom Extension Microphone is connected to the IP 7000 and sits on the executives desk approx. 6 ft. away

We have exchanged and tested the external mics but the sound quality remains being bad.

Thanks for any help in advance.

[SteffenBaierUK]

Hello david.tran,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition could you kindly provide some feedback if this is a new unit or a used unit?

Have you tried this in another room yet as flat surfaces all way around are the worst environment for a conference phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services