Unable to plug and play handsets

[ContentGuru1]

We have been trying to plug and play the handsets out of the box but we have been unable to do so as the configuration is not being picked up by any of the handsets.

Please can we have some assistance in investigating this issue?

[M_Salman]

Hello @ContentGuru1, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[ContentGuru1]

Hi,  the make and model of the handsets are HP Polycom Edge E220. Please let me know if anything further is required.

[M_Salman]

Thank you for your response @ContentGuru1,

I’m sorry to hear about the issue you’re experiencing with your Poly Edge E220 desk phone. I completely understand how important it is to have your device functioning smoothly, and I’ll do my best to help you get it working again.
 

Please follow the steps below to troubleshoot and test the desk phone:
 

• Connection Check: Ensure that the handset is securely connected to the handset port at the back of the desk phone.
• Firmware Update: Verify that the desk phone is running the latest firmware version.
• Provisioning Settings: Confirm that the desk phone is provisioned correctly. You can check this by navigating to:
  Settings → Advanced → Administration Settings → Network Configuration → Provisioning Server
   

For additional guidance, you can also refer to our community post about the Poly Edge E220 desk phone using the link below:

[Hardware] Poly Edge E phones - HP Support Community - 8802902
 
Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @ContentGuru1,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[Meghana_10]

Hi @ContentGuru1, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[M_Salman]

@ContentGuru1 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman