Solved: Use a Polycom D60 with VVX Phone - HP Support Community

conmbo2 · ‎04-24-2017

Hi Support,

We have several Polycom D60s here that we pair up with VVX 400's that work great. I have a customer that believes he can register this phone without pairing up the D60 to a VVX phone. You are unable to register a D60 alone correct?

I just wanted to double check.

Thank you,

SteffenBaierUK · ‎04-24-2017

Hello conmbo2,

welcome to the Polycom Community.

The D60 always needs a compatible VVX phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎04-24-2017

Hello conmbo2,

welcome to the Polycom Community.

The D60 always needs a compatible VVX phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-24-2017

Is the D60 a "plug & play" peripheral or does the platform or service provider (in this case Verizon) have to be compatible as well?

SteffenBaierUK · ‎08-24-2017

Hello Gary

As long as you have admin access to the Web Interface you should be fine. I suggest you double check with Verizon first.

Replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-24-2017

There response to me was "because adding the D60 would require access to the advanced features of the VVX300 it cant be used because the advanced features are locked and we dont have access to them".

Does this explanation make sense to you?

SteffenBaierUK · ‎08-24-2017

Hello Gary,

without access to the Admin Level of the phone you cannot pair the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Use a Polycom D60 with VVX Phone

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