-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- User Agent string

Create an account on the HP Community to personalize your profile and ask a question

01-31-2012 09:30 AM
Hi,
How can we add MAC address to the User Agent string?
Phone model: polycom 430
Thanks.
Solved! Go to Solution.
Accepted Solutions
01-31-2012 10:25 AM
nikita,
I would suggest to upgrade to the latest Verison (3.2.6) => here <=
You can then just activate this via the Menu => Settings => Advanced (456) => Admin Settings => Network Configuration => Server Menu => and there is the Feature Tag SN to UA and enable it.
May also work on your older Version but I have no phone in the Lab running an old Version like this.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-31-2012 09:59 AM
Hello nikita,
welcome to the Polycom Community.
We recommend all users to check the Admin guide matching their Software Version.
As an example, UCS 3.3.0 Admin Guide => here <= mentions on page 3 - 12:
Tag SN to UA
If enabled, the phone’s serial number (MAC address) is included in the User-Agent header of the Microbrowser.
The default value is Disabled.
Is above what you are after or are you after the User Agent String in an SIP Message ?
Could you please be more specific and provide the Software Version you are currently using?
Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

01-31-2012 10:11 AM
Currently i am testing on firmware version 2.2.2.
Can you please provide me a field name which should be enabled.
I have the fillowing in my sip.cfg:
<microbrowser mb.proxy="" mb.ssawc.call.mode="" mb.ssawc.enabled="">
<main mb.main.home="" mb.main.idleTimeout="" mb.main.statusbar="" mb.main.autoBackKey="1" />
<idleDisplay mb.idleDisplay.home="" mb.idleDisplay.refresh="0" />
<limits mb.limits.nodes="" mb.limits.cache="" />
</microbrowser>
Thanks.
01-31-2012 10:25 AM
nikita,
I would suggest to upgrade to the latest Verison (3.2.6) => here <=
You can then just activate this via the Menu => Settings => Advanced (456) => Admin Settings => Network Configuration => Server Menu => and there is the Feature Tag SN to UA and enable it.
May also work on your older Version but I have no phone in the Lab running an old Version like this.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN