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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-31-2012 09:30 AM

HP Recommended

Hi,

 

How can we add MAC address to the User Agent string?

 

Phone model: polycom 430

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2012 10:25 AM

HP Recommended

nikita,

 

I would suggest to upgrade to the latest Verison (3.2.6) => here <=

 

You can then just activate this via the Menu => Settings => Advanced (456) => Admin Settings => Network Configuration => Server Menu => and there is the Feature Tag SN to UA and enable it.

 

May also work on your older Version but I have no phone in the Lab running an old Version like this.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-31-2012 09:59 AM

HP Recommended

Hello nikita,

 

welcome to the Polycom Community.

 

We recommend all users to check the Admin guide matching their Software Version.

 

As an example, UCS 3.3.0 Admin Guide => here <= mentions on page 3 - 12:

 

Tag SN to UA

 

If enabled, the phone’s serial number (MAC address) is included in the User-Agent header of the Microbrowser.
The default value is Disabled.

 

Is above what you are after or are you after the User Agent String in an SIP Message ?

 

Could you please be more specific and provide the Software Version you are currently using?

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-31-2012 10:11 AM

HP Recommended

Currently i am testing on firmware version 2.2.2.

 

Can you please provide me a field name which should be enabled.

 

I have the fillowing in my sip.cfg:

 

<microbrowser mb.proxy="" mb.ssawc.call.mode="" mb.ssawc.enabled="">
<main mb.main.home="" mb.main.idleTimeout="" mb.main.statusbar="" mb.main.autoBackKey="1" />
<idleDisplay mb.idleDisplay.home="" mb.idleDisplay.refresh="0" />
<limits mb.limits.nodes="" mb.limits.cache="" />
</microbrowser>

 

Thanks.

Was this reply helpful? Yes No

‎01-31-2012 10:25 AM

HP Recommended

nikita,

 

I would suggest to upgrade to the latest Verison (3.2.6) => here <=

 

You can then just activate this via the Menu => Settings => Advanced (456) => Admin Settings => Network Configuration => Server Menu => and there is the Feature Tag SN to UA and enable it.

 

May also work on your older Version but I have no phone in the Lab running an old Version like this.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-31-2012 11:05 AM

HP Recommended

Sorry, I misunderstood you.

 

 I meant User Agent String in an SIP Message.

 

Thanks.

Was this reply helpful? Yes No
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