Solved: VOIP-98581 6 second delay for hold and transfer - HP Support Community

Anonymous · ‎04-26-2015

Hi guys,

Wondering if anyone has discovered an alternative work around for issue VOIP-98581 as outlined in:

http://downloads.polycom.com/voice/voip/uc/UC_Software_5_3_0_Release_Notes.pdf

"when an incoming acll is answered in a Lync Mediation Server 2010 environment, it takes six seconds for the Transfer and Hold soft keys to display on VVX400 and VVX600 phones"

At this stage the suggested work around of enabling media bypass on the Lync mediation server and media gateway is not something we can do.

Alternatively if there is any indication on when there will be a fix for this.

SteffenBaierUK · ‎04-27-2015

Hello T4561,

welcome to the Polycom Community.

Looking at our internal notes the delay is caused by the mediation server. The REINVITE is only send after 5 seconds so we do not display the Softkeys during that period.

I can only advise to work with Microsoft on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎04-27-2015

Hello T4561,

welcome to the Polycom Community.

Looking at our internal notes the delay is caused by the mediation server. The REINVITE is only send after 5 seconds so we do not display the Softkeys during that period.

I can only advise to work with Microsoft on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VOIP-98581 6 second delay for hold and transfer

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