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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-25-2021 08:09 AM

HP Recommended

Steffen, 

 

It has been a while since this ticket has been udpated. Our customers are running 5.7.0.11768 on VVX 411s and are experiencing this bug. We are in search of a firmware where this fix is included. Will you please confirm what releases the fix is/was included in?

 

Thank you. 

Was this reply helpful? Yes No

‎05-25-2021 08:54 AM

HP Recommended

Hello @subl ,

 

Welcome to the Poly Community.


This reply >here< shows the versions we planned back in 2019 to add the fix into.

 

I suggest you use the current latest i.e UC SOftware 6.4.0, 6.3.1, 6.2.1, 6.1.2, 6.0.0, or 5.9.6

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-25-2021 08:57 AM

HP Recommended

Steffen, 

 

Thank you for getting back to me. 

 

Are you confirming that the fix has been applied in the current latest versions you listed?

UC SOftware 6.4.0, 6.3.1, 6.2.1, 6.1.2, 6.0.0, or 5.9.6

Was this reply helpful? Yes No

‎05-25-2021 09:02 AM

HP Recommended

Hello @subl ,

 

As stated the reply >here< shows the versions we planned back in 2019 to add the fix into. The versions listed by me are the current latest versions who have either followed the original reply back from 2019 or are the version listed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-16-2023 08:43 AM

HP Recommended

We are currently running our VVX 411 and 601s at 6.0.0.4839 and still running into the NTP bug where the call history time and date reads "February 7th, 2036".

 

This was listed in the suggest firmware that would have the bug fix. 

 

Please advise. 

Was this reply helpful? Yes No

‎02-16-2023 09:38 AM

HP Recommended

Hello @subl ,

 

Welcome back to the Poly Community.

You are running unsupported software. For your hardware, the supported version is 6.4.4 or 6.4.3

 

We no longer support 6.0.0 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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