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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-04-2017 04:05 AM

HP Recommended

Hello,

 

A few days ago we install some polycom vvx411 devices.

 

Today one of them cannot boot. As you can see in the attached photo.

We tried to reset to factory settings (press 1,3,5 while it is powered up) but nothing changed.

 

Any help?

 

3 REPLIES 3

‎05-04-2017 04:38 AM

HP Recommended

Hello assodivers,

welcome to the Polycom Community.

Providing as much details is always useful:

 

  • Are these brand new units or used units?
  • Are these powered via PoE or a Power Supply?
  • Do they stay in this state or are there any messages appearing on the phone?

If brand new and you tested via a power supply and PoE I suggest you RMA these.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-04-2017 04:55 AM

HP Recommended

Thanks for the reply.

- Are these brand new units or used units?

Yes, they are brand new

 

- Are these powered via PoE or a Power Supply?

via PoE

 

- Do they stay in this state or are there any messages appearing on the phone?

It stays in this state.

Was this reply helpful? Yes No

‎05-04-2017 06:13 AM

HP Recommended
@SteffenBaierUK wrote:

 

If brand new and you tested via a power supply and PoE I suggest you RMA these.

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.