VVX Color Expansion Module - Locking Up

[Anonymous]

Current Environment - Altigen On Premise PBX, Polycom VVX 600 Phones

1st Phone:

VVX 600 (3111-44600-001 Rev A., UC Software Version: 5.4.2.2834)

I have added a VVX Color Expansion Module SN AP0A1548056A Rev. D

This Expansion module works perfect.

On a second VVX600:

VVX 600 (3111-44600-001 Rev A, UC Software Verson: 5.4.2.2834)

I have added multiple VVX Color Expansion Modules -

 - 2200-46350-025 (Serial: AR181726982D, Revision M)

- 2200-46350-025 (Serial: AR18172691B6, Revision M)

- 2201-46350-001 (Serial: AR1817186A5A, Revision E)

All of these expansion modules will power up, stay active and function for anywhere from 1 - 4 hours, then will become unresponsive (any button press will not perform any function) as if the module is in a frozen state.

Any help or suggestions with this are greatly appreciated.

Thank you.

[SteffenBaierUK]

Hello @billyweb81,

welcome to the Polycom Community.

First of all you are not using a currently supported software version.

UC Software 5.7.1 or UC Software 5.6.2 is currently supported by Polycom.

If you are required to stay on 5.4. please install at least 5.4.6

The next step would be raising this with our support team via your reseller.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services