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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-21-2018 04:38 AM

HP Recommended

Hello @DSB,

welcome to the Polycom Community.

Could you kindly share the SR number usually starting with 1- ?

 

I have 1 case at present that is using the recommended prior fixed software of 5.5.4 but in their case the issue is still present.

 

This is with Engineering and the logs show a problem with the EM.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-21-2018 04:51 AM

HP Recommended

Steffen,

 

Could you please expand on what is meant by:

"the logs show a problem with the EM."


Also, Is there a way to recreate this issue, or is it just by chance?  I have setup multiple VVX models with sidecars in my lab, and none of them "just stop working".

 

My current case number is: 1-8612914211

Was this reply helpful? Yes No

‎03-21-2018 05:05 AM

HP Recommended

Hello @DSB,

EM = Expansion module. It simply printed some unusual logs and it is with the development team to look at.

 

I cannot reproduce the issue as it only happens for a customer.



Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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