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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-26-2024 02:17 PM

HP Recommended
Product: ccx 500

Is the older updates using the USB drive still available for the CCX500 phones? We have a mix of 500 ccx400 and ccx500 phones on release 7.0 and were looking for something a little quicker than the WEB updates. 

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3 REPLIES 3

‎02-26-2024 02:48 PM

HP Recommended

Hello @AikenMarvin ,

 

welcome back to the HP Poly community.

 

From our publicly available VoIP FAQ:

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

the above article does not have a note that this is no longer possible.

 

If no other volunteer replies, and if you have any follow-up questions that cannot be answered by simply trying this I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-29-2024 07:18 AM

HP Recommended

We were able to get this working. Seems the Poly phones do not like USB 3.0 drives. I had a few old cheap drives that do work. 
Having said that, it will not look at them during boot. The phones need to be up and running. 

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‎02-29-2024 07:58 AM

HP Recommended

Hello @AikenMarvin 

 

the USB provisioning, depending on what SKU the phone is in, will most likely only work once the Password prompt is displayed.

 

This is working as designed. If you want full automation I suggest you look at either a local provisioning server or our free Poly Lens cloud solution.

 

Glad you have it working

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
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