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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi Community

 

Very confused as to which file I should be putting these values in.

 

I jusr cannot get the phone to take them, and update the time server.

 

Currently I'm trying this;

 

<tcpIpApp.sntp tcpIpApp.sntp.address="VALIDTIMESERVER" tcpIpApp.sntp.gmtOffset="0"/>

 

but have tried using <time/>, <SNTP/>, <tcpIpApp/> etc

 

I just need to know which cfg file I should be putting these params in.

 

Currently am provisioning values to;

 

reg-basic.cfg

reg-advanced.cfg

device.cfg

sip-basic.cfg

site.cfg

sip-interop.cfg

features.cfg

 

Should it be in any of these?

I've been searching for a few hours now to no avail. I have chacked many of the support document but have not found where to insert these values.

 

Any helpl would be appreciated.

 

Many thanks, Joe

 

UC Software Version = 5.4.2.2834

Model = VVX310

Time spent searching = too long.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello joethejones,

the FAQ post describes these parameters and you can either create your own config file:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello joethejones,

welcome back to the Polycom Community.

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

image

 

In addition the FAQ contains:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

All the files you reference below are templates and need to be loaded via the <mac>.cfg file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Yes I'll have a look through the old posts.

But, what about the tcpIpApp params?

HP Recommended

Hello joethejones,

the FAQ post describes these parameters and you can either create your own config file:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Argh being massively stupid.

 

I forgot the files are all available.

 

Too many phone systems, not enough coffee.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.