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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- tcpIpApp parameters

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03-14-2017 05:25 AM
Hi Community
Very confused as to which file I should be putting these values in.
I jusr cannot get the phone to take them, and update the time server.
Currently I'm trying this;
<tcpIpApp.sntp tcpIpApp.sntp.address="VALIDTIMESERVER" tcpIpApp.sntp.gmtOffset="0"/>
but have tried using <time/>, <SNTP/>, <tcpIpApp/> etc
I just need to know which cfg file I should be putting these params in.
Currently am provisioning values to;
reg-basic.cfg
reg-advanced.cfg
device.cfg
sip-basic.cfg
site.cfg
sip-interop.cfg
features.cfg
Should it be in any of these?
I've been searching for a few hours now to no avail. I have chacked many of the support document but have not found where to insert these values.
Any helpl would be appreciated.
Many thanks, Joe
UC Software Version = 5.4.2.2834
Model = VVX310
Time spent searching = too long.
Solved! Go to Solution.
Accepted Solutions
03-14-2017 08:04 AM
Hello joethejones,
the FAQ post describes these parameters and you can either create your own config file:
Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2017 06:06 AM
Hello joethejones,
welcome back to the Polycom Community.
A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".
If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.
In addition the FAQ contains:
Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly
Resolution: Please check => here <=
All the files you reference below are templates and need to be loaded via the <mac>.cfg file.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2017 08:04 AM
Hello joethejones,
the FAQ post describes these parameters and you can either create your own config file:
Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN