vvx 501

[Anonymous]

I am trying to upgrade a vvx 501 3111-48500-001 to firmware 5.5.1. I just did a fresh download from polycom.com and I keep getting the error messsage sip.ld not found. How can i correct this?

[SteffenBaierUK]

Hello J-mac,

welcome back to the Polycom Community.

The logs show:

000113.182|cfg  |4|01|Bad header checksum, expected=0xEE080F17  got=0x8C48DF19
000113.183|copy |3|01|buffered_write: transfer Terminated on entry. Return 0
000113.183|copy |3|01|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)
000113.183|cfg  |4|01|Prov|File sip.ld was not valid
000113.186|app1 |4|01|Error downloading sip.ld

But a weird thing is:

000017.348|copy |3|01|'tftp://192.168.40.120/64167f02c9ff.cfg' from '192.168.40.120'
000017.348|copy |3|01|cfgProvSrvTypeGet()[4]
000032.349|copy |3|01|Download of '64167f02c9ff.cfg' FAILED on attempt 1 (addr 1 of 1)
000032.349|copy |3|01|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: Couldn't connect to server.
000032.349|copy |3|01|Making further download attempts for '64167f02c9ff.cfg'
000032.349|copy |3|01|'tftp://192.168.40.120/64167f02c9ff.cfg' from '192.168.40.120'
000032.350|copy |3|01|cfgProvSrvTypeGet()[4]
000037.352|copy |3|01|Download of '64167f02c9ff.cfg' succeeded on attempt 2 (addr 1 of 1)

Later on then:

000031.860|copy |3|01|Download of '64167f02c9ff.cfg' FAILED on attempt 1 (addr 1 of 1)
000031.860|copy |3|01|transport res: 7 respCode 0. transport error: Couldn't connect to server. transport error buffer: Couldn't connect to server.
000031.860|copy |3|01|Making further download attempts for '64167f02c9ff.cfg'
000031.861|copy |3|01|'tftp://192.168.40.120/64167f02c9ff.cfg' from '192.168.40.120'
000031.861|copy |3|01|cfgProvSrvTypeGet()[4]
000037.862|copy |3|01|Download of '64167f02c9ff.cfg' FAILED on attempt 2 (addr 1 of 1)
000037.862|copy |*|01|Server '192.168.40.120' said '64167f02c9ff.cfg' is not present
000037.862|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
000037.862|cfg  |3|01|Prov|File 64167f02c9ff.cfg has not changed
000037.862|cfg  |3|01|Prov|Starting to download file 000000000000.cfg
000037.862|copy |3|01|'tftp://192.168.40.120/000000000000.cfg' from '192.168.40.120'
000037.862|copy |3|01|cfgProvSrvTypeGet()[4]
000052.863|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 1 (addr 1 of 1)

I suggest you switch to something useful like a FTP server or check your network and try again.

In addition you can utilize Option 1 as shown => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services