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‎09-08-2017 09:26 AM

HP Recommended
Product: HP ENVY Rove 20-k014us Mobile
Operating System: Microsoft Windows 10 (64-bit)

Microsoft just pushed thru a "creator update" for Windows 10 which tanked my sound quality.  It is now super tinny and hollow sounding.  Everything I've read in the formus indicates either an issue with my audio driver and/or the Beats Audio software was removed during the update....however none of these suggestions were specific to my model.  Based on what I saw in other posts I have downloaded and ran the following programs/driver updates however they did not resolve my issues:

 

sp79243.exe

sp80675.exe

sp55152.exe

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2017 09:39 AM

HP Recommended

@TBagPDX

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63972.exe

 

REO

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3 REPLIES 3

‎09-08-2017 09:39 AM

HP Recommended

@TBagPDX

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63972.exe

 

REO

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‎09-08-2017 10:02 AM

HP Recommended

That did it!!!!

 

Thank you!

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‎09-08-2017 11:31 AM

HP Recommended

Your very welcome @TBagPDX

 

REO

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