Audio cannot be changed using the main volume slider unless using headphones.

[DMR05]

I have a HP Pavilion Laptop running Windows 11.

Lately the volume buttons on my keyboard do not alter the volume output at all, only when i go all the way down to mute it does mute. I do see the volume slider going up and down whenever i press the keys, so this is no problem with the actual keys or anything. Though, the volume slider does change the volume when Headphones are plugged in.

On top of that, changing the volume with the volume icon in the bottom right corner does not change anything either. Again it seems like the computer does register me wanting to change the volume (i.e. the volume bar differs from 1 to 100%), but it simply doesn't alter the audio output (besides as mentioned when muting). Right now the volume is really loud so it really isn't usable unless I manually toggle app volumes.

I tried restarting the laptop and searching for updates, but it was fully updated, and all systems were operating correctly.

[sandytechy20]

@DMR05 

Welcome to the HP support community.

I understand that the volume slider is not working, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Best_s]

I have the exact same problem. I tried updating bios, drivers and OS: no luck. The only working method i found was uninstalling the audio drivers in "device manager", rebooting and reinstalling from "windows update". Unfortunately the problem keeps coming back after a few days. A longer lasting solution would be highly appreciated. Thank you

[beardedeuropean]

I have the same problem.
Volume control works fine using headphones/eternal speakers.
Tried everything suggested but still no joy.
Pulling my hair out trying to solve this one.

[sandytechy20]

@beardedeuropean 

I understand that the volume slider is not working, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[juliettt]

I  have the same problem omg thank you I was crying because of that :DDD PLEASE FIX THIS ISSUES

[beardedeuropean]

I have tried everything suggested. Nothing works
I hope you have better luck.

[beardedeuropean]

I'm still no having no joy.
Could you show me how you would fix this problem on a 
HP Pavilion Laptop (2021) Windows 11 ?
This problem started with the last major update.

[sandytechy20]

@beardedeuropean

You may have to reinstall the Operating System on your PC. Follow the steps below-

1. Shutdown the computer. 

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3. Press F11 once for System Recovery. 

4. Choose the Keyboard Layout. 

5. Click on Troubleshoot. 

6. Go to Recovery Manager and click on System Recovery. 

Note: Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 

Hope this helps! Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.