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Not_techie123
Level 1
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Message 1 of 2
279
Flag Post

Audio jack headphone broken inside, want to use computer speakers

HP Recommended
HP - Pavilion Pro 24-a207na 24" Touchscreen All-in-One PC
Microsoft Windows 10 (64-bit)

My headphones broken inside my All-in-one pc HP - Pavilion Pro 24-a207na 24" Touchscreen All-in-One PC.  I want to use my speakers but because there's bit of headphones in the jack, it doesn't play the audio.

I am hoping there are drivers that I can install which allows me to choose speaker or headphones as output.  My current realtek drivers show me "headphones/speakers" as one and I can't chose between the 2.

Please help.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,536
Message 2 of 2
Flag Post
HP Recommended

@Not_techie123 If the headphone jack is physically damaged and a part stuck inside isn't allowing you to use the internal speakers, it's best you have that repaired, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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