Audio out of sync and choppy playback when using Editing software but fine on default media players

[ub6424]

Hello @sean74 

I have corrected the previous post, of course you can use your current notebook to create the <USB flash drive>.

Kind regards

[sean74]

Hi.

I watched the video on the link you gave me and i don't feel very comfortable doing this. Plus it mentions about using another Computer .

Is it possible to break the details down more cos I really don't want to get this wrong.

Kind regards

Sean

[ub6424]

Hello @sean74 

If you are unsure, please ask a friend/acquaintance/neighbor who is good with computers to help you.

[sean74]

I'll have a go and get back to you.

[sean74]

Hi.

I've reinstalled the system and unfortunately I'm still having the problems. 

[sean74]

I've noticed that some videos are fine, and some are still out of sync or choppy playback. These are videos that I know were completely fine before. 

[ub6424]

Hello @sean74 

Let me check your basic system configuration after <HP Cloud Recovery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

a(3) Please report back

[sean74]

[ub6424]

Hello @sean74 

Borrow a notebook from a friend/neighbor/acquaintance and check if the problem of no synchronization also occurs.

Please report back

Kind regards