Audio out of sync and choppy playback when using Editing software but fine on default media players

[sean74]

Hi .I have HP Laptop which is only 4 Months old.

Device name LAPTOP-A2S5H5U9
Processor AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz
Installed RAM 8.00 GB (7.33 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Ive been using this Laptop only for converting and editing old video tapes to digital .but suddenly all audio is out of sync with choppy playback when using a number of different software, including Videoproc converter. Movavi video Editor, Dvd styler and Winx DVD. These all worked perfectly fine until a few weeks ago. now All playback on these Software's are either out of sync or choppy play back when watching MP4 Files. Also when burning mp4 onto a DVD 3 different DVD Burner software they result on audio being out of sync.

but strangely when I watch them on  Default   media players like  Windows Media play or VlC, they are completely fine.  so why cant I watch them on the Editing software all of the sudden?

The things I've already tried.

reinstalled Graphic Drive ( AMD RADEON )

All audio and graphic Updates.

Reset my Laptop and reinstall Windows 11.

Any ideas?

Thanks

[ub6424]

Hello @sean74 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[sean74]

  Thank you

kind regards

Sean

[ub6424]

Hello @sean74 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Start Windows <device manager>

- Right click and uninstall <all> devices below <Audio inputs and outputs> and <Sound, video and game controllers> with "attempt to remove driver" ticked !

(3) Download and install / update

AMD High-Definition Graphics Driver

30.0.14056.5001 Rev.D

766.9 MB

Jul 28, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9366.1 Rev.D

91.4 MB

Jul 28, 2022

Download

(4) Restart Windows

(5) Test again

(6) Please report back

[sean74]

Hi.

Thank you for your guidance so far.

I've just completed all the above  and unfortunately I'm still having out of sync audio and choppy playback on all Editing software .

Could it be a firewall problem or a Windows 11 problem, its strange that this started few weeks ago.

[ub6424]

Hello @sean74 

=> Use Windows System Restore to return to the restore point before the error occurred.

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

Kind regards

[sean74]

Hi.

Do you mean to restore the one I created today before I reinstate drives, or find a restore point before the audio issue?

Kind regards

[sean74]

Hi.

I've used the restore point.

Anymore suggestions?

Kind regards

Sean

[ub6424]

Hello @sean74 

(1) Backup < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

Use current Windows computer to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 4J6H1EA#ABU

(3) Please report back

[sean74]

Hi.Are you saying need two computers to do this recovery?

Kind regards

Sean